House Rules
WHY HOUSE RULES?
The purpose of this page is to familiarize yourself with our policies and procedures that help us provide the safest, cleanest, and most fun experience for your pup during their time with us at Pisgah Pet Suites. All of these rules, from pick up and drop off times to vaccinations, are curated in order to ensure that your pet is getting personalized care and attention. When owners do not follow the rules, our staff are forced to kennel dogs and reduce playtime in order to accommodate customer demands. Generally, first time offenses are met with gentle verbal reminders, after that service fees may be applied, however if poor adherence to rules persists we may not accept future reservations.
General Decorum for Dog Owners:
- The owner adheres to pick up and drop off times that they have selected.
- The owner does not show up outside of pick up or drop off times to pick up or drop off their pet (7AM-10AM, 4PM-6PM). This is a general safety risk for our group play time and takes play time away from everyone’s pup.
- The owner understands that Boarding is for a 24hr period of time. If an owner drops off in the AM, and picks up during the PM after a stay, a day of Doggy Daycare is automatically added to their invoice.
- The owner’s dog(s) is leashed (fixed, quick connect leashes), and under the owners control, upon entering and exit of the facility and are aware and considerate of others checking in or out of the facility at the same time.
- The owner understands that this facility is set up specifically for socialized and friendly dogs.
- There are capacity limits in place for single players to ensure that we can give them individual attention without impacting the rest of the pack.
- Dogs over 12 months of age must be altered to engage in group play.
- Female dogs in heat are not permitted to enter the facility.
- The owner understands that staff are responsible for the welfare of every dog in the facility. We strive to provide the best service possible to the owners and their pups while following our strenuous safety and cleanliness procedures, and we do not break these rules for anyone.
- The owner does not knowingly bring a dog into the facility with a suspected transmittable disease. This may include but not be limited to: kennel cough, fleas, intestinal parasites, etc.
- All previous invoices must be paid before check in to the next reservation.
Meet & Greet Policy
All new dogs and owners to the facility must go through the meet and greet process. This process is to ensure that we can take the greatest care of your pet while they are in our care. This meeting typically takes around 15 minutes with a staff member where we discuss food, medication, and behavior. This meeting can occur over the phone, or in person, on Tuesdays and Thursdays from 12:00-2:00 PM. In person meetings will also include a tour of the facility.
The next phase of the Meet and Greet process is to schedule your pup for a day of daycare with us. During your dog’s first day of daycare, we will evaluate their temperament and energy level and familiarize them with the kennels and the play yards. After familiarization with the facility, we will begin introducing them to their playgroup where they will slowly be integrated with the pack under watchful supervision.
Pisgah Pet Suites House Rules
- The owner will bring the pet’s food, and the owner will measure it out at home to include rations for all days of the stay plus one extra day just in case, or 2-3 extra days for a stay lasting over a week. We do offer house food if they run out for a fee of $10 per day.
- Do not bring a food/water bowl, they are provided by the facility.
- Please do not bring large bins or excessive food (ex: a 40 lb bag for a 2 day stay). We have limited storage space for food.
- Please bring medicine in the container that has the veterinarian and prescription information.
- Personal belongings such as toys, shirts, blankets, and beds are permitted in moderation. We reserve the right to remove these items from the animal if we observe that they are destroying or ingesting them.
- No rawhide bones due to risk of choking and intestinal obstruction.
- All dogs must be secured when leaving your vehicle and entering the facility. Please use a quick release collar with an ID tag, and non flex leash (no harnesses), and no retractable leashes.
- Owners state that their dogs have not shown or displayed aggressive, overly assertive or fearful behaviors towards other dogs or humans and if so, information has been provided to PPS.
- Owners state that their dogs are in good health entering the facility and are not showing symptoms of sickness, cough, or other contagious disease symptoms.
- Unaltered females in heat will not be permitted to enter the facility.
- If a dog bites another dog/human, the owner will assume all liabilities.
- The owner guarantees that the dog is up to date on flea/tick prevention and dewormer medication and is free of any contagious diseases and has not been sick for a 14-day period prior to boarding or daycare, nor has been exposed to a sick dog. Dogs that become ill will be put in isolation and/or taken to a vet for care at the owner’s expense. The owner gives permission for PPS to seek medical attention if need arises at the owner’s expense. The owner agrees to pay for any medical fees sought on their behalf by PPS staff for any reason.
- The owner recognizes that there are inherent risks of illness or injury when in a co-mingling environment. Such risks include, but are not limited to problems resulting from rough play, colds, diarrhea, accidents, etc.
- The owner gives express permission for their dog to participate in a co-mingling environment.
- The owner has provided PPS with all pertinent information on their pet and their care.
- The owner recognizes that the pick up and drop off times that they select for daycare or boarding are their designated and expected arival/departure times. A $10 fee will be administered if pickup/dropoff fails to occur during that time window. Please call or text to change the pickup/dropoff time to avoid penalties.
- The owner recognizes that pickup/drop off times are ONLY between 7am-10am and 4pm-6pm. Service charges will be applied if the owner picks up or drops off outside of these hours.
- Boarding reservations are for a 24 hour time period. Daycare charges will be administered if the pet(s) boarding duration is greater than 24 hours.
- Unaltered dogs will not be allowed in group play after they reach 12 months old.
- Permission is given to photograph dogs for report cards and marketing purposes.
- Owner, Dog, and vaccine information and vet records are entered online in your profile with a file from the vet clearly stating vaccinations and dates for rabies, bordatella, and DHPP. Please let us know if you require assistance with profile creation.
